Refund policy

Returns
Our main goal at Self Love Cosmetics if for you to be 100% satisfied with your purchase. We will gladly accept exchanges/returns within 30 days from ship date with valid receipt. Product(s) must be unused or gently used and in its original packaging. We cannot take returns on overly used product(s). Overly used meaning that you return item(s) half way used to almost empty for example.

Discounted or sale item(s) are only eligible for exchange with 30 days of ship date. Item(s) must be unused and in its original packaging. You must have valid receipt.

We do not refund or exchange product(s) not purchased through our website selflovecosmetics.com If you purchased our product(s) through a store, another website or third party company, please reach out to them for refunds/exchanges. If you purchased our product(s) through our Self Love Cosmetics POP-UP shops or Self Love Cosmetics kiosks, please email info@selflovecosmetics.com with copy of your receipt within 30 days of purchase date. You will have the same exchange/return policy as those who purchase through our website selflovecosmetics.com

Exchanges (if applicable)
We only replace item(s) if they are defective or damaged. If you need to exchange it for the same item(s), send us an email at info@selflovecosmetics.com
Exchanges will be done for the product(s) of your choosing that are of equal value and available (in stock) on selflovecosmetics.com

Additional non-returnable items:
Gift cards

Steps to complete your return:
1. Please go to link below to begin your return/exchange.
https://returns.aftership.com/www.selflovecosmetics.com
2. Once RA is approved, please place the "Return form" inside the return package. Securely pack and seal your return preferably in it's original package (if possible).
3. Put "Return Label" provided to the outside of your return package. We highly recommend you use a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item(s). We are not responsible for packages lost in transit.

Refunds (if applicable)
Once your exchange/return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your exchange/refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Your original shipping and handling charges will not be refunded.
If you are returning item(s) that offered promotional free shipping, your refund will not be affected by shipping & handling cost.
Refunds will be credited to the original credit card use for payment. It may take a couple of days for your account to be credited or weeks depending on your creditor/bank.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@selflovecosmetics.com.

Gift returns
If the item(s) was marked as a gift when purchased, the gift giver will be responsible for processing the exchange/return. Once the returned item(s) is received and approved, we will send a refund to the gift giver via its original form or payment. If exchange is approved, we will send exchanged item to gift giver.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver via its original form or payment.

Shipping
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product(s) to reach you, may vary.
Promotional shipping : If you are a returning an item(s) that was sent to you as promotional "free shipping", you are responsible for cost of returning item(s).