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Return Policy

Our main goal at Self Love Cosmetics if for you to be 100% satisfied with your purchase. We want to make returns and exchanges as easy as possible. If you are not satisfied with your purchase and would like to initiate a return, please go to on link below.


Return Policy Overview

We will gladly accept exchanges/returns within 30 days of receipt of your shipment with valid receipt and/or order number. Product(s) must be unused or gently used and in its original packaging. We cannot take returns on overly used product(s). Overly used meaning that you return item(s) half way used to almost empty for example.

Discounted or sale item(s) are only eligible for exchange within 30 days of receipt of shipment. Item(s) must be unused and in its original packaging. You must have valid receipt.

We do not refund or exchange product(s) not purchased through our website If you purchased our product(s) through a store, another website or third party company, please reach out to them for refunds/exchanges. If you purchased our product(s) through our Self Love Cosmetics POP-UP shops please email with copy of your receipt within 30 days of receipt of shipment or go the our return link  You will have the same exchange/return policy as those who purchase through our website

Exchanges (if applicable)

We only replace item(s) if they are defective or damaged.  If you need to exchange it for the same item(s), send us an email at

Exchanges will be done for the product(s) of your choosing that are of equal value and available (in stock) on

Additional non-returnable items:

  • Gift cards
  • Free gifts and promotional items

Refunds (if applicable)

Once your exchange/return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your exchange/refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Your original shipping and handling charges will not be refunded.

If you are returning item(s) that offered promotional free shipping, your refund will not be affected by shipping & handling cost.

Refunds will be credited to the original credit card use for payment. It may take from a couple of days to 10 business days depending on your creditor/bank.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Gift returns

If the item(s) was marked as a gift when purchased, the gift giver will be responsible for processing the exchange/return. Once the returned item(s) is received and approved, we will send a refund to the gift giver via its original form or payment. If exchange is approved, we will send exchanged item to gift giver.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver via its original form or payment.


You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product(s) to reach you, may vary.

Promotional shipping : If you are a returning an item(s) that was sent to you as promotional "free shipping", you are responsible for cost of returning item(s).